Terms of Service

These Terms of Service apply to your use of the www.fetedecorland.com website and the on-site party decoration and event styling services provided by Fetedecorland.

By accessing our website, submitting an inquiry, booking a service, confirming a service, or making a payment via the website, you acknowledge that you have read these Terms of Service and agree to be bound by them (subject to any mandatory rights under applicable law).

1. Business Information and Legal Framework

Operational details for the Fetedecorland website and related services are as follows:

Brand: Fetedecorland
Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
Email: land@fetedecorland.com
Phone: +65 8750 8828
Website: www.fetedecorland.com

Fetedecorland provides on-site party decoration and event styling services to clients and event venues across Europe.

These Terms of Service are intended to align with applicable laws and regulations. Nothing herein is intended to unlawfully limit or deprive clients of any mandatory consumer protection rights or other statutory rights to which they may be entitled.

2. Description of Services

Fetedecorland provides on-site party decoration services based on the client’s event requirements and the scope of service agreed upon by both parties.

Depending on the selected service, the process may include:

Submitting a decoration service request
Discussing event and decoration requirements
Reviewing proposed service arrangements
Coordinating the booking schedule
Confirming the agreed scope of service
Traveling to the designated venue
Preparing and arranging decorative elements
Completing the on-site decoration setup
Inspecting the setup with the client, where appropriate

Services will be performed at the venue or location agreed upon with the client.

As our primary business involves on-site services, clients generally do not receive standard parcel shipments associated with the service.

3. Service Requests and Payment

Unless expressly agreed otherwise, services purchased via www.fetedecorland.com are generally considered standalone, one-time service transactions rather than recurring subscription services. Depending on the specific service arrangements, full payment or a deposit may be required prior to confirming the booking.

Charges may apply to the following:

Party decoration services
Event styling and setup
On-site preparation work
Installation and display of decorations
Services related to the booking
Other services specifically agreed upon with the client

If the client requests services beyond the initially confirmed scope, Fetedecorland will, where reasonably practicable, inform the client of any additional costs before commencing the extra work.

4. Booking Arrangements and On-site Services

Upon receipt of a service request, Fetedecorland will coordinate the booking details with the client.

The ability to provide services as planned may depend on factors such as:

Event date and booking availability
Venue location
Available setup area
Venue access conditions
Event information provided by the client
Decoration requirements
Agreed scope of service
Actual on-site conditions
Ease of access to the designated decoration area
Other circumstances affecting service safety and practical execution

The client is responsible for providing accurate information regarding the event, venue, access arrangements, and required decoration services.

If venue conditions make it unsafe or unreasonable to carry out the agreed work, Fetedecorland may adjust, postpone, or decline to provide some or all of the services.

5. Cancellations, Rescheduling, and Refunds

Clients should contact Fetedecorland as soon as reasonably practicable regarding any cancellation or rescheduling of a booking.

Requests for cancellation, rescheduling, and refunds will be handled in accordance with the applicable terms of service, the booking status, and mandatory consumer rights under relevant laws.

If a refund is approved or legally required, it will generally be issued via the original payment method, unless otherwise required by law or agreed upon by both parties.

These terms of service do not affect any statutory rights of cancellation, withdrawal, or other mandatory consumer rights to which the client is entitled.

6. Customer Obligations

The customer is required to provide all information reasonably necessary for Fetedecorland to coordinate and execute the requested services.

This may include:

Accurate contact details
Correct event and venue details
Event date and preferred service time
Description of the required decorations
Reasonable access to the designated setup area
Relevant venue guidelines or restrictions

The customer should notify Fetedecorland in advance of any circumstances that might affect the planned decoration services.

Fetedecorland may modify, postpone, or refuse to provide services in the following situations:

The required work significantly exceeds the agreed scope
Reasonable access to the venue is not available
Necessary information has not been provided
On-site conditions render the work unsafe or unfeasible
Venue restrictions prevent the agreed setup
The required decorations exceed our service capabilities

Where reasonably practicable, we will communicate with the customer regarding such issues and seek appropriate solutions.

7. Service Standards and Customer Support

Fetedecorland is committed to providing professional and organized on-site party decoration services in accordance with the agreed scope.

If the customer believes there are issues with the completed service, they may contact us and provide an explanation of the situation.

We will assess the specific circumstances and, where appropriate, provide explanations, reasonable follow-up, or other assistance in accordance with the service agreement and applicable laws.

We also take customer opinions and feedback into account when improving our service processes and enhancing the customer experience.

8. Pricing and Service Information

Prices displayed on the Fetedecorland website may vary based on the specific requirements and circumstances of the service.

Factors that may affect the applicable service price include:

Type of event
Decoration requirements
Size or characteristics of the event venue
Scope of the decoration setup
Duration of service
Venue location
Installation or setup requirements
Special customer requests
Additional requested services

We will inform the customer of, or display, the applicable prices and scope of service before the transaction is completed.

Customers should carefully review the service description, pricing, booking details, and applicable terms before confirming a reservation.

9. Payment Processing

Payments made via the Fetedecorland website may be processed by secure third-party payment service providers. Customers are responsible for ensuring the accuracy of payment information and confirming their authorization to use the selected payment method.

Third-party payment providers may operate in accordance with their own terms of service, privacy policies, security procedures, and transaction rules.

Fetedecorland will not request customers to send full payment card details or payment credentials via standard email or telephone communication.

10. Intellectual Property

Unless otherwise stated, original content published on the Fetedecorland website (including text, service descriptions, brand identities, logos, photographs, graphics, page content, and other website materials) is protected by copyright, trademark, or other intellectual property laws.

Customers may access and use website materials for legitimate personal purposes or for purposes related to the services.

Customers may not copy, redistribute, modify, publish, or commercially exploit protected Fetedecorland materials without proper authorization, except where such use is permitted by applicable law.

11. Limitation of Liability

Fetedecorland will exercise reasonable care and skill in providing its services and will perform the agreed-upon services in accordance with the applicable service arrangements.

To the extent permitted by applicable law, Fetedecorland shall not be liable for losses caused by circumstances beyond our reasonable control; such circumstances include, but are not limited to: inaccurate information provided by the customer, restricted venue access, venue-specific limitations, or unforeseen events.

Nothing in these Terms of Service is intended to exclude or limit liability that cannot be excluded or limited under applicable law (including mandatory consumer protection regulations).

12. Changes to Services and Terms

Fetedecorland may make reasonable changes to its website, service offerings, operational processes, or these Terms of Service as necessary.

Such changes may arise from:

Changes to the scope of services
Operational requirements
Website updates
Changes in applicable law
Security or technical requirements
Other legitimate business considerations

For confirmed services, the terms applicable to the transaction will be determined based on applicable law and the information communicated to the customer at the time of booking.

The latest version of these Terms of Service may be published on the Fetedecorland website.

13. Governing Law and Dispute Resolution

These Terms of Service shall be interpreted and applied in accordance with applicable law, while respecting the mandatory consumer protection rights enjoyed by customers in their respective jurisdictions.

Customers retain any statutory rights that cannot be waived or limited by law.

In the event of a disagreement regarding the services, the parties are encouraged to contact each other directly and attempt to resolve the issue through good-faith communication.

If the dispute cannot be resolved through direct communication, applicable statutory dispute resolution methods or legal proceedings may be pursued.

14. Contact Information

For any questions regarding services, bookings, appointment changes, cancellations, payments, legal notices, or these Terms of Service, please contact Fetedecorland via the following official channels:

Email: land@fetedecorland.com

Fetedecorland is committed to providing clear service information, convenient booking arrangements, professional on-site party decoration, and responsive customer support throughout the customer service process.