FAQ Center

1. Party Decoration Services & Booking

What areas does Fetedecorland serve?

Headquartered in Singapore, Fetedecorland provides on-site party decoration and event styling services to clients across Europe.

Service availability depends on the event location, required decoration services, venue conditions, and scheduling. We welcome clients to contact us to discuss specific event requirements.

What is Fetedecorland’s service process?

Our standard service process includes:

Client submits a service inquiry or booking request
Fetedecorland evaluates the event and decoration needs
Discussion of service details, venue information, and preferred scheduling
Confirmation of the booking and service arrangements
Service team travels to the designated event location
On-site party decoration and styling setup
Final inspection of the setup and completion of service

The specific process may vary depending on the type and scale of the chosen decoration services.

How long does the on-site decoration service take?

The duration of event decoration services depends on specific requirements and venue conditions.

Factors that may affect setup time include:

Event type
Venue size and layout
Volume of decorations required
Complexity of the design plan
Preparation and installation requirements
Venue access conditions
Additional decoration requests

Whenever possible, we discuss the expected service schedule with the client in advance.

What does the party decoration service include?

Depending on the selected and agreed-upon services, Fetedecorland can provide:

Party space decoration
Event styling design
Decoration setup and assembly
Installation of agreed-upon decorative elements
Styling of designated event areas
On-site decoration adjustments
Other agreed-upon event decoration tasks

The specific scope of work depends on the selected services and the arrangements confirmed with the client.

2. Booking & Payment

What payment methods can I use?

Clients can make payments using the methods provided on the Fetedecorland website or through relevant third-party payment platforms.

Available payment options may vary depending on the payment platform and the client’s location.

When is payment required?

Depending on the selected decoration services and booking arrangements, Fetedecorland may require payment of the service fee or an agreed-upon deposit prior to confirming the booking. Once payment has been successfully processed, we can proceed with scheduling your appointment.

Are the prices for party decoration services fixed?

Service prices may vary based on the specific requirements of each event and the scope of decoration needed.

Pricing may be influenced by factors such as:

Type of celebration
Event venue and location
Decoration requirements
Size of the area to be decorated
Complexity of the setup
Estimated duration of service
Special client requests
Requested additional services

Clients should carefully review the relevant service details, pricing, and scope of service before confirming their booking.

3. Cancellations, Rescheduling, and Refunds

Can I change or cancel my appointment?

Yes. If you need to change or cancel a scheduled party decoration service, please contact Fetedecorland as soon as possible.

Specific arrangements for cancellations and rescheduling depend on the timing of the request, whether preparations have already begun, the status of the appointment, and applicable terms of service.

Any mandatory rights of cancellation, withdrawal, or consumer rights under applicable law remain unaffected.

When am I eligible for a refund?

Eligibility for a refund depends on the specific circumstances of the booking.

Relevant factors may include:

Timing of the cancellation request
Whether preparations have already commenced
Whether on-site services have already been performed
Applicable service agreement
Any mandatory statutory rights

If a refund is approved or required, it will generally be issued via the original payment method, unless otherwise required by law or agreed upon with the client.

What if I am not satisfied with the completed decoration service?

If you have any concerns regarding the completed service, please contact Fetedecorland and provide details about the issue.

We will review the matter and, where appropriate, provide an explanation, reasonable follow-up assistance, or other suitable service-related solutions, in accordance with the agreed-upon service terms and applicable law.

4. Client Requirements and Event Preparation

Can I specify my own decoration preferences?

Yes. We welcome detailed information regarding your party décor preferences and event requirements.

Useful information includes:

Type of event
Event location
Preferred décor style
Areas requiring decoration
Event date and schedule
Venue access instructions
Special décor requests
Other service-related information

Providing accurate information in advance helps us better understand the event and coordinate on-site services.

What information do I need to provide before booking?

Clients should provide sufficient information for us to assess and arrange the required services; this may include:

Name
Contact details
Event or venue address
Type of event
Event date
Desired service time
Description of décor requirements
Venue access information
Special instructions (if applicable)

Incomplete or inaccurate information may affect the scheduling or execution of services.

Can Fetedecorland refuse or modify service requests?

Fetedecorland may review service requests prior to confirming a booking.

Requests may need to be modified, postponed, or refused if:

The requested work falls outside our scope of service
Reasonable access to the venue is not possible
Venue restrictions prevent the requested setup
On-site conditions make the work unsafe or unfeasible
The requested setup exceeds our service capabilities
Critical information required to perform the service has not been provided

Where reasonably practicable, we will communicate with you regarding any such issues before confirming the service.

5. Event Venue and Access

Does Fetedecorland provide on-site event decoration services?

Yes. Fetedecorland provides on-site party decoration services at the location agreed upon with the client.

Clients must ensure that the service team has access to the designated decoration area at the scheduled time.

What happens if venue access is not possible?

If the service team arrives and cannot access the agreed-upon event area, the booking may need to be postponed, rescheduled, modified, or otherwise adjusted. Clients should provide accurate venue access information prior to the booking and inform Fetedecorland in advance of any special venue requirements, restrictions, security procedures, or access arrangements.

Are special venue arrangements required? Venue requirements may vary depending on the type of event and the chosen décor setup.

Please be sure to inform us in advance if the venue has any of the following requirements:

Advance entry permits
Security registration
Specific setup times
Access restrictions
Special installation regulations
Other venue-specific procedures

Providing this information helps us coordinate service arrangements more efficiently.

6. Customer Support

How can I contact Fetedecorland?

If you have questions regarding party décor services, booking arrangements, appointment changes, payments, or existing service requests, please contact us via the following official channels:

Email: land@fetedecorland.com
Phone: +65 8750 8828

What is Fetedecorland’s response time?

During regular business hours, we strive to review and respond to customer inquiries within a reasonable timeframe.

Response times may vary depending on the nature of the request, event requirements, appointment availability, and the information needed to provide an appropriate response.

What information should I provide when contacting customer support?

For questions regarding bookings or services, providing the following information will help us assist you better:

Your name
Contact details
Event location
Event date
Existing booking information (if applicable)
Detailed description of your question or request

Providing these details helps our team understand your situation and respond more efficiently.

Can I contact Fetedecorland before making a booking?

Yes. Customers are welcome to contact us prior to booking to inquire about event details, décor requirements, venue information, appointment availability, or any other questions regarding our on-site party décor services.

Fetedecorland is committed to maintaining clear communication, convenient booking coordination, and professional on-site party décor support throughout the entire service process.