Service Process

This document outlines how Fetedecorland manages on-site party decoration and event styling services booked via its official website, covering stages such as service consultation, booking coordination, venue preparation, on-site decoration, service completion, and client communication.

Website: www.fetedecorland.com

Headquartered in Singapore, Fetedecorland is dedicated to providing on-site party decoration services to clients and event venues across Europe. Our services are delivered directly at the agreed event location, aiming to help clients create an organized, aesthetically pleasing, and welcoming atmosphere for various celebrations and gatherings.

Depending on the selected service and confirmed arrangements, our party decoration services may include event styling and design, decorative setup, designated area planning, installation of agreed-upon decorative elements, and other related on-site decoration assistance.

1. Service Coordination

Service consultations and booking arrangements are handled by:

Brand: Fetedecorland
Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051

Our team is responsible for receiving client inquiries, understanding event requirements, coordinating service details, and scheduling the corresponding on-site decoration services.

Clients may contact us via www.fetedecorland.com or through the official contact details published on our website.

2. Scope of Service and Booking Process

Fetedecorland organizes its services based on the client’s event needs and the scope of decoration agreed upon prior to booking.

The general process includes:

Client submits a decoration inquiry or booking request.
Fetedecorland evaluates the event and decoration requirements.
Discussion regarding the venue, event date, service timing, and decoration details.
Confirmation of the service scope and booking arrangements.
Service team travels to the agreed event location.
On-site completion of the required party decoration and styling work.
Inspection of the setup and conclusion of the service.

Specific decoration arrangements, setup times, and the scope of service may vary depending on the nature of the event and client requirements.

3. Event and Venue Arrangements

Once a service request is accepted, Fetedecorland will coordinate and schedule a suitable appointment time based on the requested services and availability. Specific service arrangements may depend on the following factors:

Type of event or celebration
Event location
Size and layout of the area to be decorated
Desired decorative style
Scope and nature of the decoration work
Site access and entry conditions
Available setup time
Client’s specific requirements

Where conditions permit, the client will receive relevant appointment and service details prior to the scheduled on-site service.

4. On-site Party Decoration and Completion

Fetedecorland will carry out the agreed decoration work directly at the client-designated event venue.

Depending on the confirmed scope of service, on-site work may include:

Decorating the party space
Event styling and layout design
Assembly and placement of agreed decorative elements
Decorating designated areas
Installation and positioning of decorative materials
On-site styling adjustments
Final inspection of the completed decoration
Other agreed decoration-related tasks

Upon completion of the agreed work, the service is deemed to have been fulfilled in accordance with the confirmed scope.

Should the client have any questions or concerns regarding the completed service, they may contact our support team for assistance.

5. Service Duration

The time required for on-site decoration appointments depends on the specific event and the associated scope of work.

Factors that may influence service duration include:

Size of the event space
Type of decoration requested
Number of areas requiring setup
Complexity of the decoration setup
Ease of access to the venue
Available setup time slots
Additional requests made by the client

Fetedecorland will make reasonable efforts to complete the agreed work within the scheduled service timeframe.

If additional time is required due to unforeseen venue circumstances or client requests for additional items, we will communicate the relevant changes promptly, conditions permitting.

6. Client Responsibilities

The client is required to provide accurate information necessary for arranging and executing the decoration services, including:

Correct name and contact details
Accurate event and venue address
Event date and preferred service time
Description of decoration requirements
Relevant venue access instructions
Information regarding venue restrictions
Special setup instructions (if applicable)

The client must ensure that the designated event area is accessible and ready at the agreed-upon time.

Incomplete information, restricted venue access, or significant last-minute changes may affect the schedule or result in the inability to complete the agreed-upon decoration work.

7. Delays, Rescheduling, and Service Adjustments

Certain circumstances may affect the appointment or necessitate changes to the planned service, including:

Venue access restrictions
Unexpected on-site conditions
Weather conditions (for outdoor decorations)
Operational issues
Client-requested changes
Venue-specific restrictions or regulations
Other circumstances beyond reasonable control

Should an appointment require a delay, modification, or rescheduling, Fetedecorland will make every effort to notify the client and coordinate alternatives where appropriate.

If the client requests additional decoration work beyond the original scope of service, we will evaluate the request prior to execution and communicate any associated requirements or additional costs.

8. Customer Support and Contact Information

For any inquiries regarding party decoration services, appointment scheduling, service changes, venue arrangements, or service procedures, clients may contact Fetedecorland via the following official channels:

Email: land@fetedecorland.com
Phone: +65 8750 8828

These service procedures apply to clients requesting or purchasing Fetedecorland’s on-site party decoration and event styling services via www.fetedecorland.com.