Cancellation and Refund Policy

This “Cancellation and Refund Policy” outlines the procedures and conditions regarding appointment cancellations, rescheduling requests, service modifications, service-related issues, and refunds for on-site party decoration services arranged through the following website:

Website: www.fetedecorland.com

Fetedecorland is a Singapore-based service provider dedicated to delivering professional on-site party decoration and event styling services to clients and event venues across Europe.

As our services are performed at designated event locations and based on specific appointment schedules, they are classified as services rather than physical goods shipped to the customer.

This policy aims to clearly inform customers about cancellation requests, appointment changes, service issues, and applicable refund scenarios. Nothing in this policy is intended to limit mandatory consumer rights established under applicable European or local laws.

1. Service Purchase and Appointment Scheduling

Unless otherwise stipulated in a separate written agreement, services purchased via www.fetedecorland.com are generally provided as standalone, one-off service bookings.

Payments may correspond to specific party decoration services, event styling appointments, or other agreed-upon on-site services.

Depending on the selected service, the booking may include:

On-site party decoration
Event styling and venue setup
Assembly of agreed-upon decorative elements
Decoration of designated event areas
On-site installation or placement of decorations
Event preparation and service coordination
Other agreed-upon party decoration support services

Since Fetedecorland provides location-specific services, customers will not receive a physical package or standard shipping tracking number for the service itself.

2. Cancellation Requests

Customers should contact Fetedecorland as soon as possible if they wish to cancel a scheduled service. When evaluating cancellation requests, we may consider the following factors:

The amount of time remaining before the scheduled service
Whether event preparations have already commenced
Whether personnel or service resources have already been arranged
Whether decorative materials or other service arrangements have been finalized or committed to
Whether the service has already begun
Specific booking terms agreed upon with the client
Any rights of cancellation or revocation under applicable law

If a refund is approved or required by law, eligible amounts will generally be returned via the original payment method.

Cancellation requests should be submitted using the contact details provided in this policy.

3. Rescheduling and Service Changes

Clients may contact Fetedecorland to request changes to their appointment or service requirements prior to the scheduled start of the service.

Subject to availability and specific circumstances, clients may request:

Changes to the event date
Changes to the appointment time
Changes to the area to be decorated
Updates to event or venue information
Adjustments to agreed-upon decoration requirements
Other reasonable modifications to the service

Rescheduling requests are subject to schedule availability and the status of existing bookings.

If a change request results in a significant increase in the scope of work, requires additional preparation, or involves extra services, Fetedecorland may provide a revised quote or service details for client confirmation before proceeding with the additional work.

4. Service Issues and Resolution

Fetedecorland is committed to providing on-site decoration services in accordance with the confirmed booking and the agreed scope of service.

Clients should contact us promptly if they encounter the following issues:

The scheduled decoration service was not completed
There is a significant discrepancy between the service provided and the agreed scope
Serious issues arose during the appointment
Agreed-upon key decoration requirements were not implemented
Issues regarding communication concerning the appointment
Other reasonable concerns related to the purchased service

To assist us in handling matters efficiently, please provide relevant information regarding the event, the appointment, and the specific issues encountered. Upon assessment of the specific circumstances, Fetedecorland may offer appropriate solutions, including:

Explanation and clarification regarding the services provided
Further communication with the client
Follow-up arrangements
Reasonable adjustments to the services
Rescheduling, where appropriate
Partial or full refunds, as approved or required by law

Any mandatory consumer protections and statutory rights to which the client is entitled remain unaffected.

5. Client Responsibilities

The client is responsible for providing accurate and complete information necessary to arrange and execute on-site decoration services.

This may include:

Accurate client contact details
Correct event venue and service address
Event date and scheduled time
Specific details regarding the required decoration services
Venue access instructions
Information on venue rules or restrictions
Special requirements that may affect the setup process
Other reasonable information necessary for service preparation

The client must ensure that Fetedecorland or its designated service personnel can gain smooth access to the agreed-upon decoration area at the scheduled time.

The following situations may result in service delays, incomplete setups, or the need to reschedule:

Provision of inaccurate or incomplete information
Inability to access the agreed-upon venue
Failure to obtain necessary venue permits
Requests for significant changes close to the appointment time or during the service
Unavailability or unsuitability of the event area for the agreed-upon setup
Occurrence of circumstances beyond Fetedecorland’s reasonable control that affect the service

Fetedecorland will make every effort to assist if issues can be reasonably resolved through communication or rescheduling.

6. Refund Process

If a refund is approved or required under applicable law, Fetedecorland will generally issue the refund via the original payment method.

The time required for the refund to be credited may depend on:

The payment processing service provider
The client’s bank or card issuer
The payment method used
Standard financial transaction processing times

Once Fetedecorland has initiated an approved refund, the subsequent processing time controlled by external financial institutions is beyond our control.

Therefore, we ask clients to allow a reasonable amount of time for processing before contacting us regarding an initiated refund.

7. Venue Conditions and Unforeseen Circumstances

On-site party decoration services may sometimes be affected by circumstances that Fetedecorland cannot reasonably foresee or control. Such circumstances may include:

Adverse weather conditions unsuitable for outdoor events
Unsafe venue conditions
Unexpected restrictions on venue access
Venue-specific restrictions
Change requests initiated by the venue
Operational disruptions
Safety-related considerations
Other circumstances beyond Fetedecorland’s reasonable control

If such circumstances make it impossible to provide services safely or reasonably, Fetedecorland may contact the client to discuss rescheduling, adjusting the scope of services, or making other appropriate arrangements.

Where reasonably practicable, we will strive to minimize disruption and collaborate with the client to find workable solutions.

8. Contact Information

To submit requests for cancellation, rescheduling, or refunds, or if you have any questions regarding our services or this policy, please contact Fetedecorland via:

Email: land@fetedecorland.com
Phone: +65 8750 8828

Fetedecorland is committed to handling cancellation, rescheduling, and refund requests in a clear and reasonable manner while providing reliable on-site party decoration and event styling services across Europe.

This Cancellation and Refund Policy does not exclude, diminish, or otherwise limit any mandatory consumer rights granted to the client under applicable law.