Privacy Policy

This Privacy Policy explains how Fetedecorland collects, uses, processes, stores, and protects your personal information when you visit our website, contact our team, request services, make a booking, or use our on-site party decoration services.

Website: www.fetedecorland.com

Headquartered in Singapore, Fetedecorland provides on-site party decoration and event planning services to clients across Europe.

We are committed to handling personal information responsibly and implementing appropriate data protection measures, including compliance with the General Data Protection Regulation (GDPR)—where applicable—and other relevant data protection laws and regulations.

1. Data Controller

The entity responsible for processing personal information related to the Fetedecorland website and services is:

Brand: Fetedecorland
Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
Email: land@fetedecorland.com
Phone: +65 8750 8828
Website: www.fetedecorland.com

If you have any questions regarding personal information, privacy, or data processing, please contact us using the details above.

2. Information We May Collect

We collect personal information that is reasonably necessary to operate our website, communicate with clients, schedule party decoration services, process transactions, provide customer support, maintain security, and comply with applicable legal requirements.

Depending on your interactions with Fetedecorland, the information we collect may include the following:

Website and Technical Data

When you visit our website, we automatically collect certain technical information, such as:

IP ​​address

Browser type and version

Device information

Operating system

Website interaction and usage information

Cookie identifiers

Basic security and technical information

This information helps us maintain website functionality, monitor technical performance, improve website usability, and identify potential security issues. Service and Appointment Information

When you request or schedule on-site party decoration services, we may collect the following information:

Name
Email address
Phone number
Event or service location
Event date
Preferred appointment time
Event type
Decoration requirements
Venue-related information
Service description
Appointment details

Other information required to coordinate the services

This information helps us understand your needs, coordinate appointments, communicate with you, and carry out the agreed-upon services.

Customer Communication

When you contact Fetedecorland, we may process information contained in your communications, including:

Questions and inquiries

Appointment requests

Service-related information

Customer support communications

Feedback

Information regarding existing services

Other information you voluntarily submit

3. Payment Information

When payment is required for our services, transactions may be completed through secure third-party payment service providers.

When payment processing is handled by an external payment service provider, Fetedecorland generally does not retain full payment card information—such as the complete card number or card security credentials—in our systems.

The relevant payment service providers may process payment information independently in accordance with their own privacy policies, security standards, and applicable legal requirements.

4. Reasons We Process Personal Information

We process personal information only based on appropriate legal grounds as defined by applicable data protection laws.

Depending on the specific circumstances, legal grounds may include:

Fulfilling a contract or taking necessary steps prior to entering into a contract

Complying with legal or regulatory obligations

Our legitimate interests, provided these interests are not overridden by applicable individual rights

Obtaining consent where required

Personal information may be used for the following purposes:

Responding to service inquiries

Understanding event decoration needs

Scheduling appointments

Coordinating on-site decoration services

Providing the requested services

Sending appointment information and service-related notifications

Processing and confirming payments

Providing customer support

Maintaining appropriate business records

Improving our website and service experience

Ensuring the security of the website and services

Detecting or preventing unauthorized activity

Meeting accounting, tax, legal, or regulatory requirements

5. Information Regarding Party Decoration Services

To arrange on-site party decoration services, customers may voluntarily provide information regarding their event and venue.

This may include:

Event location
Type of celebration or gathering
Preferred decoration scheme
Venue access instructions
Event schedule
Special setup requirements
Details regarding the areas requiring decoration
Other details reasonably necessary to provide the requested services

Customers should provide information relevant to the requested services and avoid submitting unnecessary personal information.

If the information provided is insufficient to properly arrange or execute the services, Fetedecorland may contact the customer to request further details.

6. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected (including providing services, maintaining appropriate records, fulfilling legal obligations, handling customer support, and resolving legitimate disputes).

Actual retention periods may vary based on factors such as:

The nature of the information
The purpose of collection
Applicable accounting and tax requirements
Legal and regulatory obligations
The need to establish, exercise, or defend legal claims

Service and appointment information may be retained for a reasonable period to maintain service records and support communication with customers.

When the relevant information is no longer required, we will delete or otherwise dispose of it in accordance with applicable legal requirements.

7. Your Data Protection Rights

Where the GDPR (General Data Protection Regulation) applies, individuals may have various rights regarding their personal data, subject to applicable conditions and legal exceptions.

These rights may include:

The right to be informed about how personal data is processed
The right to request access to personal data
The right to request the correction of inaccurate information
The right to request the deletion of personal data (where applicable)
The right to request the restriction of processing in certain circumstances
The right to object to specific processing activities
The right to receive or transfer specific personal data (where the right to data portability applies)
The right to withdraw consent when processing is based on consent

To exercise applicable privacy rights, please contact us via:

Email: land@fetedecorland.com

We may request information reasonably necessary to verify the identity of the person making the privacy request. Individuals have the right to lodge a complaint with the relevant data protection supervisory authority if they believe that the processing of their personal information violates applicable data protection laws.

8. Cookies and Similar Technologies

Fetedecorland may use cookies and similar technologies to support website functionality and enhance the user experience.

Depending on their purpose, cookies may be used to:

Enable basic website functions
Remember user preferences
Ensure website security
Understand website usage
Monitor performance
Improve website functionality

Where applicable law requires consent prior to the placement or use of non-essential cookies, such cookies will only be used after obtaining the necessary consent.

Visitors may also manage their cookie preferences via the controls provided on the website or through their browser settings.

Third-party services integrated into the website may place or process their own cookies or similar technologies in accordance with their respective policies.

9. Third-Party Service Providers

To operate the website and provide services, Fetedecorland may collaborate with selected third-party service providers as necessary.

These providers may include:

Payment processing service providers
Website hosting service providers
Email and communication service providers
Technical service providers
Website security service providers
Analytics or website functionality service providers
Other service providers necessary for legitimate business operations

Where third parties process personal data on our behalf, we will implement appropriate contractual and data protection measures as required by applicable law.

If personal information is transferred outside the European Economic Area (EEA) and such transfer is subject to GDPR regulations, we will employ appropriate legal transfer mechanisms as required.

10. Data Security

Fetedecorland implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, alteration, disclosure, misuse, or other unlawful processing.

Access to personal information is restricted to personnel or service providers who have a legitimate need for such access.

While we take reasonable measures to protect personal information, no online transmission or electronic storage system can be guaranteed to be absolutely secure.

11. Customer Responsibilities

Customers are responsible for providing accurate and up-to-date information when submitting service requests or communicating with Fetedecorland.

Customers should avoid providing personal information that is not necessary for the relevant inquiry or service.

If a customer provides personal information concerning another individual, the customer must ensure they have the authorization to provide such information and, where required by applicable law, have appropriately informed the relevant individuals.

12. Changes to This Privacy Policy

Fetedecorland may revise this Privacy Policy from time to time to reflect changes in:

Our services
Website functionality
Data processing activities
Applicable laws or regulations
Security practices
Privacy procedures

Any updated version will be posted on this page. Where appropriate, the effective date or date of the update will also be indicated.

We encourage visitors and customers to review this Privacy Policy periodically to stay informed about how personal information is handled.

13. Contact Us

If you have any questions regarding this Privacy Policy, our data processing practices, cookies, or your applicable data protection rights, please contact us via the following official channels:

Email: land@fetedecorland.com
Phone: +65 8750 8828

We are committed to maintaining responsible data processing practices and providing clear information regarding how Fetedecorland collects, uses, and protects personal information.